Tidel would like to thank you for purchasing this Series 4 product.
To maintain proper working order, we recommend you read this
manual completely and perform the preventive maintenance
routines at the suggested intervals.
The Manufacturer’s Warranty is limited to defects in workmanship
and equipment hardware.
Repairs due to lack of Preventive Maintenance (and Preventive
Maintenance itself), are not covered by the Warranty.
ITEMS THAT REQUIRE PREVENTIVE MAINTENANCE
Bill Acceptors - Pages 19 - 23
Clean with Cleaning Cards on a routine basis (dependent on
location’s volume of traffic) or manually at suggest intervals.
Screen Protector - Page 29
Should be replaced when the Touchscreen response
becomes erratic.
Printer - Page 31
Paper cutter should be cleared of paper shavings
occasionally by using compressed air
Additional items not covered by warranty, but not limited to:
1st trip costs to diagnose reported problems
Additional time on site due to customer delays
Abuse
After Hours, Weekend or Holiday service
Bill Jams
Cassettes damaged due to mis-handling
Consumables - Paper, keys, dipsticks, bags, screen protectors, etc
Costs outside those associated with the repair of the equipment
Damage due to spillage
Equipment or software upgrades
Equipment resets
External equipment such as routers, network hubs, etc
Failures due to insect/animal/rodent habitation
Network, phone line or utility related problems
No problem found when the Service Provider arrives on site
Part replacement when the reported problem cannot be duplicated
Phone fixable problems
Printer jams or paper loading errors
Problems due to incorrect Bag or Cassette installation
Report balancing inquiries and disputes
Screen protector damage or replacement
Touchscreen/Display damage
User programming problems
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