Tightrope Media Systems Carousel - Page 4

5.1.4 Technical Support Policies and Limitations . . . . . . . 34
5.2 Training Options . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3 The Software Warranty . . . . . . . . . . . . . . . . . . . . . . 36
5.3.1 Disclaimer of Unintended Consequences . . . . . . . . 37
5.3.2 Product Support and End Of Life . . . . . . . . . . . . 37
5.4 Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . 37
5.4.1 Important Limitations to the Hardware Warranty . . . 38
5.4.2 Obtaining a Return Merchandize Authorization (RMA) 39
5.5 Warranty Support and Data Loss . . . . . . . . . . . . . . . . 39
6 Software License 40
6.0.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . 40
6.0.2 General . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6.0.3 Permitted License Uses and Restrictions . . . . . . . . 41
6.0.4 Third Party Acknowledgements . . . . . . . . . . . . . 44
7 System Assurance 46
7.1 Silver Assurance Contracts . . . . . . . . . . . . . . . . . . . . 46
7.2 Gold Assurance Contracts . . . . . . . . . . . . . . . . . . . . 47
7.2.1 Software Upgrade Assistance . . . . . . . . . . . . . . 47
7.2.2 Extended Hardware Warranty . . . . . . . . . . . . . . 48
7.2.3 Priority Telephone Support . . . . . . . . . . . . . . . 48
7.2.4 Annual Training . . . . . . . . . . . . . . . . . . . . . 48
7.3 Purchasing System Assurance Contracts . . . . . . . . . . . . 48
7.3.1 Length of Contract . . . . . . . . . . . . . . . . . . . . 49
7.3.2 All Products Must Be Covered . . . . . . . . . . . . . . 49
7.3.3 Purchasing Additional Products Mid-Contract . . . . . 49
7.3.4 Expiration and Renewal of System Assurance Contracts 49
4 Contents