original device when reconnecting.
7. Last Resort: If issues persist, the watch's Bluetooth module may be damaged.
Q3. Why does my watch experience frequent Bluetooth disconnections with the App?
A: Frequent Bluetooth Disconnections Troubleshooting:
1. Bluetooth Range Limit: Maintain a distance within 10m; obstructions may weaken the
Bluetooth signal, causing disconnections.
2. App Running in Background (Android): Prevent VeryFit App from being killed in the
background by adjusting Android system App survival settings.
Refer to the "App - My - background running protection guide" for model-specific instructions.
3. Whitelist VeryFit App (Android): Add VeryFit App to the cleanup whitelist to avoid
accidental removal during background app cleaning. Specific steps vary by phone model; consult
the phone's manual for guidance.
4. Update VeryFit App: Android users: Download the latest VeryFit App from Google Play.
iOS users: Download and install the latest version from the App Store.
5. Bluetooth Function Restart: If disconnections persist, restart both the phone's Bluetooth
function and the watch.
Q4. Why this watch cannot receive mobile messages?
A: The watch synchronization captures information from the phone's notification bar. If the
corresponding app is not allowed to be displayed in the phone's notification bar, the bracelet
cannot synchronize the information from the app.
If you confirm all settings in the mobile are correct, to fix the notification issues, please follow the
steps of below:
1. Connection Check: Ensure the watch is successfully connected to the phone and within Bluetooth
range.
2. Notification Settings in VeryFit App:
1) Open the "VeryFit" app and navigate to Device > Notifications.
2) Turn on "System Notifications Permission" and "Allow notifications."
3) Enable notifications for specific apps you want information from.
3. App Permission Settings: Trust the "VeryFit" app in your phone's app permission settings to allow
access to contacts and short messages.
4. Allow All Notifications: Set your phone to allow all notifications for the "VeryFit" app.
5. Continuous App Operation: Ensure the "VeryFit" app runs continuously, even when your phone
screen is locked.
6. Multiple Device Login Consideration: If you're logged into applications like Facebook on both your
phone and computer simultaneously, notifications may not appear on the watch. Logging into the
app on the phone without simultaneous logins on other devices ensures effective notifications
on the watch.
Q5. What factors affect the accuracy of step counter?
A: Regarding step counting accuracy, we'd like to address potential factors contributing to
inaccuracies:
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