Toro 04042 - GEARS - the Systematic Approach to Defining, Diagnosing and Solving Problems

GEARS–TheSystematicApproachtoDening,
DiagnosingandSolvingProblems
GatherInformation
•Informationreportedbythecustomer
•Informationobservedbyyou
•Establishthewhat,whereandwhenoftheissue
EvaluatePotentialCauses
•Considerpossiblecausesoftheproblemtodevelopahypothesis
•Narrowdownthefocusoftheproblem
AssessPerformance
•Ensureyouhaveallthenecessarytoolsfortesting
•Testallpotentialcausesofthefailure
•Reevaluateandcreateanewhypothesisifnecessary
Repair
•Returntheunittoservicebyrepairing,rebuildingorreplacing
SolutionConrmation
•Didtheissuegoaway
•Wastherootcauseoftheissuecorrectlyrepaired
•Arethereanyothernewsymptoms
Troubleshooting:Page3–2
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