Toro 31050 - GEARS - The Systematic Approach to Defining, Diagnosing and Solving Problems

GEARS–TheSystematicApproachtoDening,
DiagnosingandSolvingProblems
1.GatherInformation
•Informationreportedbythecustomer
•Informationobservedbyyou
•Establishthewhat,whereandwhenoftheissue
2.EvaluatePotentialCauses
•Considerpossiblecausesoftheproblemtodevelopahypothesis
•Narrowdownthefocusoftheproblem
3.AssessPerformance
•Ensurethatyouhaveallthenecessarytoolsfortesting
•T estallpotentialcausesofthefailure
•Reevaluateandcreateanewhypothesisifnecessary
4.Repair
•Returntheunittoservicebyrepairing,rebuildingorreplacing
5.SolutionConrmation
•Didtheissuegoaway
•Wastherootcauseoftheissuecorrectlyrepaired
•Arethereanyothernewsymptoms
Troubleshooting: GEARS – The Systematic Approach
to Defining, Diagnosing and Solving Problems
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