5. TROUBLESHOOTING ENGLISH VERSION EO1-33056
5.2 Possible Problems
E5- 4
5.2 Possible Problems (Cont.)
Possible Problems Causes Solutions
1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.4.
2. The ribbon is not loaded properly. 2. Load the ribbon properly.
⇒ Section 2.5.
Nothing is printed on
the media.
3. The ribbon and media are not matched. 3. Select an appropriate ribbon for the
media type being used.
1. The ribbon and media are not matched. 1. Select an appropriate ribbon for the
media type being used.
The printed image is
blurred.
2. The Print Head is not clean. 2. Clean the print head using a Print Head
Cleaner or a cotton swab slightly
moistened with ethyl alcohol.
1. The Cutter Unit is not closed properly. 1. Close the Cutter Unit properly.
2. The media is jammed in the Cutter. 2. Remove the jammed paper.
⇒ Section 4.1.5.
The optional cutter
module does not cut.
3. The cutter blade is dirty. 3. Clean the cutter blade.
⇒ Section 4.1.5.
The optional Strip
Module does not
remove labels from the
backing paper.
Label stock is too thin or the glue is too
sticky.
Refer to Section 7.1 Media and change
the label
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