4.Troubleshooting
76 Troubleshooting
If the media are jammed
If the media are jammed inside the printer, remove the jam by following the procedure below.
Turn off the POWER button and unplug the power plug from the electric outlet.
Cleaning with the power on could cause fire and electric shock.
Immediately after printing, do not touch the print head or its surrounding area.
This could cause burns.
Do not damage the print head or the platen unit with a sharp object. This could cause print failures and
malfunctions.
Do not touch the heating portion of the print head directly. This could cause electrostatic damage to the print head.
1
Turn off the POWER button and unplug the power plug from the electric outlet.
The ribbon is wrinkled. There is more print data on either the
right or left side.
Open the top cover and rotate the ribbon
take-up dial in the upward direction to feed
the ribbon to a position where the wrinkles
disappear.
Review the placement of the print format so
that there will be equal amounts of print data
on the right and left sides.
Shrinkage has occurred in areas of the
ribbon with high print rates.
Set [High reliability mode] to ON from BCP
Setting Tool. The shrinkage of the ribbon can
be suppressed; however, the throughput will
become lowered.
During printing operation,
operation is momentarily
stopped and then printing
is resumed.
When high-density printing continued,
operation was temporarily stopped to
keep the performance of the printer.
This is not a fault. Continue to use the printer.
During printing operation,
operation is stopped for a
few seconds and then
printing is resumed.
When the temperature of the print
head exceeded the specified value,
operation was temporarily stopped to
keep the performance of the printer.
This is not a fault. Continue to use the printer.
Wireless LAN connection
fails.
The wired LAN/wireless LAN settings
are not made correctly.
Confirm whether the settings are correct.
For details, refer to “Key Operation
Specification”.
If the problem persists, contact the service
personnel.
Unable to make a connection to a
wireless LAN access point.
For details about the establishment of an
access point, refer to the instruction manual
for the wireless LAN access point used.
A wireless LAN
communication error
occurs immediately after
the power is turned on.
Wireless LAN communication is
unavailable immediately after the
power is turned on.
After turning on the power, start
communication at least 10 seconds after the
ONLINE lamp turns on.
Symptom Cause Action
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