26 12. Troubleshooting
12. Troubleshooting
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer.
Turn off and unplug the printer. Then contact an authorized Toshiba Tec representative for assistance.
Troubleshooting
Symptom Cause Solutions
The POWER lamp of the
printer does not light when
the [POWER] button is
pressed.
The power cable is not connected
to the AC adapter.
Unplug the power cable from the AC outlet.
Connect the power cable to the AC adapter and
plug it into the AC outlet.
P.15 “7. Connecting the AC Adapter and
Power Cable”
There is a power failure or the
power is not being supplied to the
AC outlet.
Check the AC outlet with a power cable from
another electric appliance.
If the power is not being supplied, ask your
electrician or electricity supplier.
The fuse of the building has blown
or the circuit breaker has tripped.
Check the fuse or the circuit breaker.
The AC adapter connector is
disconnected from the power jack.
Unplug the power cable from the AC outlet.
Connect the AC adapter connector to the
power jack and plug the power cable to the AC
outlet.
P.15 “7. Connecting the AC Adapter and
Power Cable”
Media is not issued. The media is not loaded correctly. Reload the media correctly.
P.18 “10. Loading the Media”
The interface cable is not
connected correctly.
Reconnect the interface cable.
P.14 “6. Connecting the Cables”
The media sensors are dirty. Clean the media sensors.
P.20 “11. Maintenance”
Nothing is printed. Even if the direct thermal mode is
selected, the direct thermal media
is not loaded.
Load a direct thermal media.
P.18 “10. Loading the Media”
The media is not loaded correctly. Reload the media correctly.
P.18 “10. Loading the Media”
Print data are not sent from the
host computer.
Send the print data.
Poor printing Toshiba Tec Corporation approved
media is not used.
Replace the media with the approved one.
The print head is dirty. Clean the print head.
P.20 “11. Maintenance”
Missing dots The print head is dirty. Clean the print head.
P.20 “11. Maintenance”
Some print head parts are broken. When missing dots affect the printout, turn off
the printer and ask your Toshiba Tec
representative to replace the print head.
Printing is done
intermittently.
This will occur in order to cool
down a print head whose
temperature has become heated
during a long-time continuous
printing sequence.
Continue to use the printer in this condition.
There is no problem in the life and safety of the
printer.
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