12. Troubleshooting 27
Status lamp
LED lamps will light (ON) or blink corresponding to the printer status.
Media jamming occurs
immediately after printing
has started.
If the printer is left for a long time
without any printing being
performed, media jamming may
occur between the label and the
platen roller.
When the printer will not be used for a long
time, pull the lock release lever toward you to
unlock the top cover so that no pressure is
applied to the label.
Media jamming occurs in
continuous printing.
If the print head becomes warm
during continuous printing, it is
difficult for the label to come off
from the platen roller.
Select a lower printing speed.
Increase the printing interval.
Barcodes or 2D codes are
not readable correctly.
This symptom might happen
depending on paper
characteristics.
Increase the module size. Select a lower
printing speed. Change the barcode print
orientation for the ladder barcode to the picket
fence barcode (rotate 90 degrees).
Check the scanner settings.
The media is not cut cleanly. The cutter blade has reached the
end of its useful life.
Turn off the printer and ask your Toshiba Tec
representative to replace the cutter blade.
A wireless LAN
communication error occurs
immediately after the
printer is turned on.
It will take approx. 10 seconds to
enable wireless LAN
communication while the ONLINE
lamp is being lit.
Turn on the printer. Wait at least 10 seconds
after the ONLINE lamp has lit to start the
communication.
LED
Printer status
POWER ONLINE ERROR
ON ON OFF Normal - Online mode
ON Blink OFF Normal - Online mode (communicating)
ON OFF OFF 1. The top cover is opened in the online mode.
2. Printing is temporarily stopped (paused).
ON OFF ON 1. A communication error has occurred. (Only when the RS-232C is used)
2-1. Media jamming has occurred.
2-2. The media is not loaded correctly.
2-3. The media sensors differing from the media to be used are selected.
2-4. The black mark sensor is not correctly aligned to the black marks on the
media.
2-5. The size of the loaded media differs from that for the specified paper size.
2-6. The media sensor level is not suitable for the actual media.
3. Media jamming has occurred in the cutter unit.
4. No media is left.
5. Printing or media feeding is attempted while the top cover is opened.
6. There is a problem in the print head.
7. The temperature of the print head has exceeded the upper limit.
8. An error has occurred during writing into the flash ROM.
9. An error has occurred during initialization of the flash ROM.
10. Saving has failed due to the flash ROM having insufficient blank space.
11. An improper command such as a print command has been received while
the firmware is being upgraded in the download mode.
Symptom Cause Solutions
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