Station
Multiple Call Group
Strata CTX Programming - Part 2: CTX WinAdmin Programming 11/03 5-31
Station
Multiple Call Group
To set up Multiple Call/Delayed Ringing you must have a Multiple Call (MC) Group set in Program 517.
You can register up to 25 calling members for every MC Group in Program 518. You can set each member
to be Immediate, Delayed Ring 1, or Delayed Ring 2. The Delayed Ring times are independently
adjustable (1~180 seconds) for each Multiple Call Group Member.
Important! Immediate Destinations can only be PDNs (Digital and/or Standard Telephones) and
PhDNs.
Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt
Group Pilot Numbers (not Multiple DN Hunt Groups).
Incoming Call to MC Group
The following can occur when calling members are set as Immediate, Delayed Ring 1, or Delayed Ring 2.
• If the members of a Multiple Call Group are assigned Immediate ring, the call is received at all
destinations immediately. In this case, each destination LCD displays the same incoming call
information.
• If the MC Group destination (member) is assigned to Delayed Ring 1 or Delayed Ring 2, each
destination will start to ring when the delay time runs out. During the delay time the member PDN or
PhDN button will flash red but not ring.
Important! Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt
Group Pilot Numbers (not Multiple DN Hunt Groups).
• If some MC Group destinations are busy, incoming call rings only idle destinations. However, if the
camp-on feature is in effect, incoming calls will camp-on to busy destinations.
• Members can be assigned to multiple MC Groups.
MCPN Owner Privileges
When you assign members to a multiple calling group, the member assigned to Index 1 in Program 518 is
considered an owner of the group. The owner of the group is the only member entitled to the following
privileges:
• The owner is the only member in the group that can receive Automatic Call Back calls and Message
Waiting Indications.
• The ringing option for the owner is always set to Immediate ring.
• The owner can be a PhDN or PDN.
Member Requirements
The table below has details for members that can and cannot be in a group.
Important! Immediate Destinations can only be PDNs (Digital and/or Standard Telephones) and
PhDNs.
Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt
Group Pilot Numbers (not Multiple DN Hunt Groups).
Members that can be in a Group Members that cannot be in a Group
PDNs Pilot DNs - ACD, MCP
PhDNs CO Line Access Codes
Station Hunt Group Pilot DNs
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