10.QUESTIONS FOR ERROR CODES
Questions for Error Codes 79
QUESTIONS FOR ERROR CODES
Store to e-Filing
Error code Description Corrective action
2B11 Job status failed Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
2B20 Failure to access file Turn the power OFF and then back ON and reattempt the
job in error. If the error still persists, contact your service
representative.
2B30 Insufficient disk space in a user box Delete unnecessary documents in e-Filing and reattempt
the operation.
2B31 Failure to access a user box Check that the specified box or folder is available. (If it is
not available, this error will not occur.) A folder with the
same name as an already existing document in the box
cannot be created. Change the folder name and reattempt
the operation. Delete the specified box or folder and
configure it again. Reattempt the job in error. If the
specified box or folder cannot be deleted, contact your
service representative.
2B50 Failure to process image into a user
box
Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2B51 Failure to process print image from a
user box
Check that the Function List can be outputted from the
Home screen > [User Functions -User-] > [Admin] tab >
[List/Report] > [List] > [Function]. Reattempt the printing. If
the error still persists, contact your service representative.
2B71 The storage period of e-Filing
documents will expire
Check whether any necessary documents are stored in e-
Filing The documents will be deleted in a few days.
2B80 The internal storage device for storing
e-Filing data is running out of space.
Delete unnecessary documents in e-Filing.
2B90 Insufficient memory Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2BA0 Invalid box password specified Check that the password is correct and reattempt the
operation. Alternatively, reset the password and then
reattempt the operation.
When this error has occurred in the printing of the data in
e-Filing, do this with the administrator’s password. If the
error still persists or the password is invalid for the
operation other than printing, contact your service
representative.
2BA1 Incorrect paper size, color mode or
resolution
The specified size, color mode or resolution is not
supported by e-Filing. Check the settings.
2BB0 Job canceled The job has been canceled by a user.
2BB1 Power failure Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
2BC0 System fatal error Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
2BD0 Power failure occurred during e-Filing
restore
Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
2BE0 Failure to obtain the machine
parameters
Turn the power OFF and then back ON and reattempt the
operation.
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