Toshiba e-studio 6570c - Page 28

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
CONTENTS
12
7.7.8 Waste toner box............................................................................................... 7-58
7.7.9 Transfer belt unit / Transfer belt cleaning unit ................................................. 7-59
7.7.10 Image quality control unit................................................................................. 7-62
7.7.11 2nd transfer roller unit...................................................................................... 7-63
7.7.12 Fuser unit......................................................................................................... 7-66
7.7.13 Bridge unit........................................................................................................ 7-69
7.7.14 Paper exit unit.................................................................................................. 7-69
7.7.15 RADF ............................................................................................................... 7-70
7.7.16 LCF (MP-2501) ................................................................................................ 7-71
7.8 Storage of Supplies and Replacement Parts .................................................................. 7-73
7.9 PM KIT ........................................................................................................................... 7-74
7.10 Maintenance Part List ..................................................................................................... 7-75
7.11 Grease List...................................................................................................................... 7-77
7.12 Operational Items in Overhauling (e-STUDIO5540C/6540C/6550C only) ...................... 7-77
7.13 Machine Refreshing Checklist (e-STUDIO5560C/6560C/6570C only) ........................... 7-78
8. ERROR CODE and TROUBLESHOOTING ................................................................. 8-1
8.1 General Descriptions.........................................................................................................8-1
8.1.1 If a problem continues even after performing all troubleshooting. ..................... 8-1
8.1.2 Collection of debug logs with a USB device ...................................................... 8-2
8.1.3 Traceability label................................................................................................ 8-4
8.2 Error Code List .................................................................................................................. 8-6
8.2.1 Jam .................................................................................................................... 8-6
8.2.2 Service call ...................................................................................................... 8-16
8.2.3 Error in Internet FAX / Scanning Function ....................................................... 8-26
8.2.4 Printer function error ........................................................................................ 8-33
8.2.5 TopAccess related error/Communication error with external application ........ 8-34
8.2.6 MFP access error ............................................................................................ 8-36
8.2.7 Maintenance error............................................................................................ 8-36
8.2.8 Network error ................................................................................................... 8-37
8.2.9 Error history ..................................................................................................... 8-40
8.3 Diagnosis and Prescription for Each Error Code ............................................................ 8-42
8.3.1 Check item....................................................................................................... 8-42
8.3.2 Paper transport jam (paper exit section).......................................................... 8-42
8.3.3 Paper misfeeding............................................................................................. 8-45
8.3.4 Paper transport jam ......................................................................................... 8-50
8.3.5 Other paper jam............................................................................................... 8-66
8.3.6 Cover open jam ............................................................................................... 8-75
8.3.7 RADF jam ........................................................................................................ 8-78
8.3.8 Jam in bridge unit ............................................................................................ 8-86
8.3.9 Paper jam in finisher section............................................................................ 8-88
8.3.10 Paper jam in saddle stitcher section ................................................................ 8-95
8.3.11 Paper jam in puncher unit................................................................................ 8-98
8.3.12 Other paper jam............................................................................................... 8-98
8.3.13 Paper feeding system related service call ..................................................... 8-112
8.3.14 Scanning system related service call............................................................. 8-115
8.3.15 Fuser unit related service call ........................................................................ 8-118
8.3.16 Communication related service call ............................................................... 8-127
8.3.17 RADF related service call .............................................................................. 8-131
8.3.18 Circuit related service call.............................................................................. 8-133
8.3.19 Laser optical unit related service call............................................................. 8-138
8.3.20 Finisher related service call ........................................................................... 8-141
8.3.21 Image control related service call .................................................................. 8-157
8.3.22 Copy process related service call .................................................................. 8-174
8.3.23 Other service call ........................................................................................... 8-185
8.3.24 Error in Internet FAX / Scanning Function ..................................................... 8-212
8.3.25 Printer function error ...................................................................................... 8-250
8.3.26 TopAccess related error/Communication error with external application ...... 8-256
8.3.27 MFP access error .......................................................................................... 8-264