4 CONTENTS
Startup page not printed ...................................................................................................... 60
Print jobs not output ............................................................................................................ 60
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 62
Cannot E-mail my scans...................................................................................................... 62
Cannot find the data saved in the shared folder.................................................................. 62
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 64
e-Filing Web Utility terminates the session.......................................................................... 64
Numerous sub windows repeatedly appear ........................................................................ 64
Displaying the items in the Contents Frame takes a long time............................................ 64
Error messages ................................................................................................................... 65
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 68
Cannot locate the equipment in the network ....................................................................... 68
Cannot locate the equipment with Local Discovery............................................................. 69
Equipment does not respond to ping command .................................................................. 70
LDAP Search and Authentication Problems........................................................................ 71
Network shutdown occurs or touch panel disabled after LDAP search............................... 71
LDAP authentication takes a long time................................................................................ 71
Printing Problems (Network Related) ................................................................................... 72
SMB print and Point&Print in a Windows operating system environment ........................... 72
Raw TCP or LPR print in a Windows operating system environment ................................. 72
IPP print in a Windows operating system environment ....................................................... 73
Novell print in a NetWare environment................................................................................ 73
Macintosh environment ....................................................................................................... 74
UNIX/Linux environment...................................................................................................... 74
Network Fax (N/W-Fax) Driver Problems.............................................................................. 75
N/W-Fax Driver Installation Error Messages ....................................................................... 75
N/W-Fax Driver General Errors ........................................................................................... 76
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 78
Error Messages ...................................................................................................................... 80
Error Codes............................................................................................................................. 84
Error codes on print jobs ..................................................................................................... 84
Error codes on transmission and reception ......................................................................... 86
Error codes on scan jobs..................................................................................................... 89
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................... 94
General operations ..............................................................................................................94
Originals and paper .............................................................................................................95
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