e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
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[5C11] FAX Unit attachment error
[5C20] Data import from TopAccess succeeded
[5C21] Error in data import from TopAccess
Check item Measures
Setting • Check if the FAX Unit is attached.
• Check if there is any damage or abnormality on the FAX
board.
• Check if the connector on the FAX board is connected
properly.
Replace parts Remarks
Classification Error item
TopAccess related error
Check item Measures
Setting • The address specified for the network FAX is not
registered on the Address Book. Register it.
Replace parts Remarks
Classification Error item
TopAccess related error
Check item Measures
Setting • Data (Address book, department or user information) have
been imported successfully. No troubleshooting is
required.
Replace parts Remarks
Classification Error item
TopAccess related error
Check item Measures
Setting • Data import failed because the specified file (Address
Book, department or user information) is incorrect or
damaged. Check if the file is incorrect or damaged, and
then reattempt the import.
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