e-STUDIO556/656/756/856(Ver03) © 2012 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 134
* AccessFailed or KeyMismatch
[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] → Power-ON)
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the license on the SYS board. (Transfer the license from SYS-
SRAM to SYS-FROM.)
P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" ([E]Restore ADI key)
<The error occurs except when the SYS board is replaced>
Recover the license on the SRAM board. (Transfer the license from SYS-
FROM to SYS-SRAM.)
P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" ([G]Backup ADI key)
Classification Error item
Other service call Key consistency error - Administrator password error for ADIHDD
authentication.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] → 5. Key Backup
Restore.
SRAM Key
Status
FROM Key
Status
Measures
* Access Failed Replace the SYS board.
P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “ 2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [[B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P.9-16 "9.2.4 Precautions and
Procedures when replacing the SYS board"
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G] Restore license
Access Failed * Replace the SRAM board .
P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" (all steps)
OK KeyNull/
KeyBroken
Recover the ADI key on the SYS board.
P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" ([E]Restore ADI key)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" ([G]Backup ADI key)
SRAM Key
Status
FROM Key
Status
Measures
To Next Page
Loading...
