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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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[E551] Paper remaining jam at paper transport path (when a service call occurs)
[E552] Paper remaining jam at paper transport path (when the cover is closed)
Relation between the jamming area and the corresponding sensors and covers
Classification Error item
Paper transport jam The paper is detected on the transport path when a service call occurs.
(E551)
The paper is detected on the transport path after the cover is opened and
closed. (E552)
Check item Measures
Jamming transport path Open the cover of the unit/area whose picture is flashing on the control
panel and remove any paper on the transport path.
Feed or transport roller possibly
causing multiple feeding
Check the feed roller.
Sensor in the jamming area • Sensor check (Refer to the table below)
• Harness check
• Connector check
LGC board
• Connector check
• Board check
Replace parts Remarks
Feed or transport roller possibly
causing multiple feeding
Sensor in the jamming area Refer to the table below
LGC board
Jamming area Sensor Test mode / Input check
Registration area Registration sensor 03-[FAX]ON/[4]/[E]
Exit/Reverse area Exit sensor 03-[FAX]OFF/[7]/[B]
Reverse sensor-1 03-[FAX]OFF/[7]/[E]
Reverse sensor-2 03-[FAX]OFF/[7]/[D]
Fuser transport sensor 03-[FAX]OFF/[7]/[C]
Reverse transport area Horizontal transport sensor-1 03-[FAX]OFF/[9]/[F]
Horizontal transport sensor-2 03-[FAX]OFF/[9]/[G]
Horizontal transport sensor-3 03-[FAX]OFF/[9]/[H]