Toshiba e-STUDIO656 - Page 633

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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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* AccessFailed, KeyNull or KeyBroken
[F101_0] HDD connection error (HDD connection cannot be detected.)
[F101_1] Root partition mount error (HDD formatting fails.)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
 P.11-5 "11.2 Firmware Updating with USB Media"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “ 2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [[B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in  P.9-16 "9.2.4 Precautions and
Procedures when replacing the SYS board"
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G] Restore license
Classification Error item
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 0: HDD connection error (HDD connection cannot be detected.)
Sub-code 1: Root partition mount error (HDD formatting fails.)
Check item Measures
HDD, SYS board, Setting
1. Turn the power of the equipment OFF and check the connection of the
HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] → [5] (Key Backup Restore) and check that each Key
Status is "OK".
- If not, recover the key (copy "SRAM Key Status" to "FROM Key
Status" or vice versa).
3. If the error still persists after step 2, perform the following.
- Perform [3C] → [3] (Format HDD), and then install "System
Software (HD data)" with [49] - [4].
Note:
If F101_1 occurs with ADI-HDD and the error persists after
performing step 3, perform step 3 after performing
[4]+[C]+[POWER] → 1. Revert factory initial status HDD.
4. If the error persists even after step 3, replace the HDD.
Replace parts Remarks
HDD
SYS board
SRAM Key
Status
FROM Key
Status
Measures