Toshiba e-STUDIO656 - Page 643

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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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* AccessFailed or KeyMismatch
[F120] Database abnormality
[F121] Database abnormality (user management database)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Create the partition in the HDD, and reinstall the system software.
 P.9-11 "9.2.3 Precautions and procedures when replacing the HDD"
(Perform step 3 or later in “[E]Replace / Format HDD”)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “ 2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [[B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in  P.9-16 "9.2.4 Precautions and
Procedures when replacing the SYS board"
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G] Restore license
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the license on the SYS board. (Transfer the license from SYS-
SRAM to SYS-FROM.)
 P.9-16 "9.2.4 Precautions and Procedures when replacing the SYS
board" ([E]Restore ADI key)
<The error occurs except when the SYS board is replaced>
Recover the license on the SRAM board. (Transfer the license from SYS-
FROM to SYS-SRAM.)
 P.9-20 "9.2.6 Precautions and Procedures when replacing SRAM
board" ([G]Backup ADI key)
Classification Error item
Other service call Database abnormality: Database is not operating normally.
Check item Measures
Setting
1. Check that no jobs remain and rebuild the databases. ([5] + [C] +
[POWER] -> 4. Initialize database → 1. LDAP DB and 2. Log DB
(Job,Msg).
2. If the error is not recovered, reinstall the system software.
([4] + [9] + [POWER] → 4. System Software(HD data))
Notes:
• If you rebuild the databases with a job remaining, delete it after
finishing.
• When "Rebuilding all databases" is performed, all data including
log/user/role/group/department information and address book
data are deleted. If you back up the data in advance, they will be
recovered by restoring them after rebuilding the database.
Classification Error item
Other service call Login after the startup fails in any starting mode because user
management database is corrupted.
SRAM Key
Status
FROM Key
Status
Measures