e-STUDIO556/656/756/856(Ver03) © 2012 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[6102] User account being locking out
[6103] e-Filing Box is locked out
[6121] Automatic Secure Erase failure
[6131] Clock skew failure to time server
Check item Measures
Setting
Retry access after a few minutes. For the locking period, ask your
administrator.
Classification Error item
MFP access error Failed to login because the user account had been locked out
Check item Measures
Setting
Log into TopAccess as an administrator, and release the locked user
account.
Classification Error item
MFP access error The e-Filing Box became inaccessible because an incorrect password has
been entered for the specified number of times.
Check item Measures
Setting
Retry access after a few minutes. For the locking period, ask your
administrator.
Classification Error item
MFP access error The automatic secure erase fails.
Check item Measures
Setting
Data overwriting failed for some reason. If the error still
occurs after rebooting the equipment, start up using the
following procedure: [3] + [C] + [POWER] -> 3. HDD formatting
-> Reinstallation of software or HDD replacement
Classification Error item
MFP access error MFP fail to verify clock with Time Server
Check item Measures
Setting
Check that the time server works properly. Moreover, log into TopAccess as
an administrator, and check that the SNTP setting is correct.
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