e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 136
* AccessFailed, KeyNull or KeyBroken
[F101_0] HDD connection error (HDD connection cannot be detected.)
[F101_1] Root partition mount error (HDD formatting fails.)
[F101_2] [F101_3] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to areas other than those described in the F101_1 and F101_4 to F101_9 errors.)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P.11-9 "11.2 Firmware Updating with USB Media"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P.9-20 "9.2.4 Precautions and
Procedures when replacing the SYS board (for e-STUDIO556/656/756/
856)"
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
Classification Error item
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 0: HDD connection error (HDD connection cannot be detected.)
Sub-code 1: Root partition mount error (HDD formatting fails.)
Sub-code 2, 3: Partition mount error (The areas other than those described
in the F101_1 and F101_4 to F101_9 errors are damaged.)
Check item Measures
HDD, SYS board, Setting
1. Turn the power of the equipment OFF and check the connection of the
HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] → [5] (Key Backup Restore) and check that each Key
Status is “OK”.
- If not, recover the key (copy “SRAM Key Status” to “FROM Key
Status” or vice versa).
3. If the error still persists after step 2, perform the following.
- Perform [3C] → [3] (Format HDD), and then install “System
Software (HD data)” with [49] - [4].
The following items will be deleted by performing [3C] - [3] (Format
HDD).
- Message Log
- Job Log
- Spool Data (Print, Email reception)
- Template
If F101_1 occurs with ADI-HDD or the error persists after
performing step 3, perform step 3 after performing
[4]+[C]+[POWER]→1. Revert factory initial status HDD.
4. If the error persists even after step 3, replace the HDD.
5. If the error persists even after step 4, replace the SATA harness.
6. If the error persists even after step 5, replace the SYS board.
SRAM Key
Status
FROM Key
Status
Measures
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