Toshiba e-STUDIO657 - Page 138

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 137
[F101_4] Partition mount error (The HDD cannot be connected (mounted) caused by damage to
the “/work” partition.)
Replace parts Remarks
HDD
SATA harness
SYS board
Classification Error item
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 4: Partition mount error (The “/work” partition is damaged.)
Check item Measures
HDD, SYS board, Setting
1. Turn the power of the equipment OFF and check the connection of the
HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] → [5] (Key Backup Restore) and check that each Key
Status is “OK”.
- If not, recover the key (copy “SRAM Key Status” to “FROM Key
Status” or vice versa).
3. If the error persists after step 2, perform
[5]+[C]+[POWER]→2. Recovery F/S→ 3. /work, and then restart the
equipment.
4. If the error persists after step 3, perform
[5]+[C]+[POWER]→3. Initialize HDD→2. /work, and then restart the
equipment.
5. If the error still persists after step 4, perform the following.
- Perform [3C] → [3] (Format HDD), and then install “System
Software (HD data)” with [49] - [4].
Notes:
The following items will be deleted by performing [3C] - [3] (Format
HDD).
• Message Log
• Job Log
• Spool Data (Print, Email reception)
• Template
- If the error persists after performing step 5, perform step 5 after
performing [4]+[C]+[POWER]→ 1. Revert factory initial status HDD.
6. If the error persists even after step 5, replace the HDD.
7. If the error persists even after step 6, replace the SATA harness.
8. If the error persists even after step 7, replace the SYS board.
Replace parts Remarks
HDD
SATA harness
SYS board