e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 148
[F109_3] Key consistency error (HDD encryption parameter damage)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
* AccessFailed, KeyNull or KeyBroken
Classification Error item
Other service call Key consistency error - Parameter used for HDD partition encryption are
damaged.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] -> 5. Key Backup
Restore.
SRAM Key
Status
FROM Key
Status
Measures
* Access Failed Replace the SYS board.
P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P.9-20 "9.2.4 Precautions and
Procedures when replacing the SYS board (for e-STUDIO556/656/756/
856)"
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
AccessFailed * Replace the SRAM board.
P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" (all steps)
OK KeyNull/
KeyBroken
Recover the encryption key on the SYS board.
P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" (all steps)
AccessFailed OK Replace the SRAM board.
P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" (all steps)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" (for the SYS board, [H]Backup encryption key)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P.11-9 "11.2 Firmware Updating with USB Media"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P.9-20 "9.2.4 Precautions and
Procedures when replacing the SYS board (for e-STUDIO556/656/756/
856)"
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
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