IPedge
Buttons
IPedge UG 01/13 TOSHIBA 161
System/PBX
Command Keys
The System/PBX command keys are maintained for backward compatibility. It is
highly recommended that the user create User Defined Actions for System/PBX
Commands. The User Defined Actions have expanded the options available for a
number of these commands and thus offer better choices.
The description below shows the possible features that appear in the Setup Key
window. Some of the features listed are dependant upon Call Manager System
Administration settings such as the Auto Call Record/Tracer Recording features,
which only appear when the System Administrator enables those items. Others
are dependant upon the PBX used by Call Manager.
The following commands are available.
* An enhanced feature is available in User Defined Actions
PBX Call Control Auto Call Record/Tracer
Recording
Answer – Current call Start Record
CONFERENCE – Simulates Conf key Stop Record
DIAL xxxxxx – xxxx= the number to dial Set Bookmark “Msg”
HANGUP – Hangup current call Call Center
HOLD – Hold current call ACD – Agent Help
* MODIFYCALL “Field”,“Value CD – Call Pickup
* TRANSFER Set Work Units “Value”
SETWORKUNITS “Value” Set Work Units “Value”
ACD_CALLPICKUP ACD – Call Pickup
ACD_AGENTHELP ACD – Agent Help
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