9-10 Troubleshooting User's Manual
Satellite 2670/2710 User's Manual – 2670_UK.doc – ENGLISH – Printed on 19/01/00 as
IM_267UK
Diskette drive
For more information, refer to Chapter 4,
Operating Basics.
Problem Procedure
Some programs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
You cannot access the
diskette drive
Try another disk. If you can access this disk, the
original disk (not the disk drive) is probably
causing the problem.
If problems persist, contact your dealer.
Printer
Refer also to the Parallel printer section in Chapter 8,
Optional devices
,
and to the troubleshooting and other relevant sections in your printer and
software documentation.
Problem Procedure
Printer does not turn on. Check that the printer is connected to an electric
outlet. Make sure the outlet is supplying power by
plugging in an appliance.
Computer/printer do not
communicate
Make sure the printer is turned on and is online
(ready to use).
Inspect the cable connecting the printer to the
computer for damage. Make sure it is securely
connected.
A parallel printer connects to the parallel port and
a serial printer to the serial port. Make sure the
ports are configured correctly.
Make sure your software is configured to
recognise the printer. Check your printer and
software documentation.
Printer error Check your printer documentation.
If problems persist, contact your dealer.
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