User's Manual Troubleshooting 9-15
Version
1
Last Saved on 19/01/00 17:28
Satellite 2670/2710 User's Manual – 2670_UK.doc – ENGLISH – Printed on 19/01/00 as
IM_267UK
Modem
Refer also to the International Modem User’s Guide.
Problem Procedure
Communication
software can't initialise
modem
Make sure the computer’s serial port settings are
correct. Refer to Chapter 7,
Setup and Password
Security
.
You can hear a dial tone
but can’t make a call
If the call is going through a PBX machine, make
sure the communication application’s tone dial
detection feature is disabled.
You can also use the ATX command. Refer to the
chapter on AT commands in your online
International Modem User’s Guide
.
You place a call, but a
connection can’t be
made
Make sure the settings are correct in your
communications application.
After making a call
you can’t hear a ring
Make sure the tone or pulse selection in your
communications application is set correctly.
You can also use the ATD command. Refer to the
chapter on AT commands in your online
International Modem User’s Guide
.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
A
CONNECT
display is
quickly replaced by
NO CARRIER
Check the error control setting in your
communications application.
You can also use the AT\N command. Refer to
the chapter on AT commands in your online
International Modem User’s Guide
.
Character display
becomes garbled
during a communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
You cannot receive an
incoming call
Check the rings before auto answer setting in
your communications application.
You can also use the ATS0 command. Refer to
the chapter on S-registers in your online
International Modem User’s Guide
.
If problems persist, contact your dealer.
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