User’s Manual 9-12
Troubleshooting
A foreign object in the drawer could block laser
light from reading the CD, DVD or HD DVD. Make
sure there is no obstruction. Remove any foreign
object.
Check whether the CD/DVD/HD DVD is dirty. If it
is, wipe it with a clean cloth dipped in water or a
neutral cleaner. See the Media care section in
Chapter 4 for details on cleaning.
Some CD/DVD/HD
DVDs run correctly, but
others do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD/HD DVD’s documentation.
Check the type of CD/DVD/HD DVD you are
using. Refer to Chapter 1, Introduction for more
information.
Check the region code on the DVD. It must
match that on the drive. Region codes are listed
in the Optical disc drive section in Chapter 2, The
Grand Tour
.
Cannot write correctly
If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
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