Automatic Call Distribution
Program 14-3 Announcement/Music Port and Queue Pattern
6-26
Strata DK40 Programming Manual Spring 1999
Program 14-3
Announcement/Music Port and Queue Pattern
Initialised Default:
All Blanks
(QWHU 3URJ 0RGH 0 6SNU 47+ROG 0 6SNU 6 +ROG 0 6SNU & & +ROG 0 6SNU & & +ROG
Processor ACD Group Numbers Port Numbers
DK40 01~08 000~027
Code 1
Enter the RSTU (or equivalent) port number of the first announcement.
Code 2
Enter the RSTU (or equivalent) port number of the second announcement if queue pattern has
three announcements. (Enter Code 2 assignment only if there are three announcements. Skip
to Code 3 if only two announcements are used for the ACD Group queue.
Code 3
Enter the second announcement port for two-announcement queue patterns or enter the third
announcement port for three-announcement queue patterns.
Code 4
Enter the RSTU Music Source port number or enter 999 if the music source is a Music-on-Hold
(MOH) source.
Code 5
Enter the announcement number (1~3) of the first announcement that should repeat to calls in
queue.
ACD
Group
Number
Code 1
Announcement
1 Port
Code 2
Announcement
2 Port
Code 3
Announcement
2 or 3 Port
Code 4
Music Source
Port
Code 5
Repeat
Announcement No.
01
02
03
04
05
06
07
08
DATA = Port number of Music or Announcement Source
Enter blanks with Button/LED 01.
SELECT = 3
Code (1~5)
ACD Group No.
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