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Toshiba Stratagy iES16 User Manual

Toshiba Stratagy iES16
148 pages
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April 2005
Digital Solutions Division
Stratagy iES16, iES32, ES8,
ES48, ES96R2
User Guide
®
Voice Processing Systems

Table of Contents

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Toshiba Stratagy iES16 Specifications

General IconGeneral
BrandToshiba
ModelStratagy iES16
CategoryAnswering Machine
LanguageEnglish

Summary

Introduction

Conventions

Defines document conventions, symbols, and formatting used throughout the manual.

Action/Response Table

Explains how to interpret actions and their corresponding responses in tables within the guide.

Related Documents/Media

Lists other relevant documents and media for further information on Stratagy ES.

Chapter 1 – The Grand Tour

Features to Personalize Your Mailbox

Details various features available to customize and enhance the user's voice mailbox experience.

Message Folders

Explains how messages are stored and organized within the Stratagy ES system's folders.

Message Types

Describes the different kinds of messages supported by Stratagy ES, such as voice, fax, and e-mail.

Greetings

Covers personal and system greetings that callers hear when you are unavailable or busy.

Special Delivery Options

Explains options to mark messages as urgent, private, or request a return receipt.

Message Destination Selections

Outlines how to choose destinations for sending messages, including mailboxes and lists.

User Options

Details various settings users can configure to manage their mailbox and calls, like DND and call screening.

User Prompts

Explains the system prompts users will hear for available menu options and features.

Chapter 2 – Getting Started

User Tutorial

Guides new users through initial setup steps, including name and greeting recording.

Step 1: Access Your Mailbox

Provides instructions on how to log in to your Stratagy ES voice mailbox for the first time.

Step 2: Record Your Name

Explains how to record your name for directory announcements and greetings.

Step 3: Record Your Personal Greeting

Details how to record a personal greeting that callers will hear.

Step 4: Change Your Security Code

Instructs users on changing their security code to protect mailbox privacy.

Step 5: Exit Your Mailbox or User Mode

Explains the procedures for safely logging out of the Stratagy ES system.

Chapter 3 – Play Messages

Access Messages

Describes how to access and navigate through received voice and fax messages.

Playback Controls

Details the telephone keys used to control message playback, like pause, volume, and speed.

Play Messages

Explains the process of playing messages from the Main Menu and navigating through them.

Special Functions

Covers advanced options within message playback, such as fax printing and future delivery review.

Retrieve and Listen to E-mail Messages

Guides users on accessing and playing e-mail messages through the Stratagy ES system.

Chapter 4 – Send Messages

Recording Controls

Explains how to use telephone keys to control message recording, including pause and end.

Send a Message

Provides step-by-step instructions on recording and sending messages to recipients.

Forward a Message

Details how to forward an existing message to one or more destinations.

Reply to Current Message

Explains how to send a reply to a message that you are currently playing.

Special Delivery Options

Covers marking messages as urgent, private, or requesting a return receipt.

Future Delivery

Explains how to schedule a message for delivery at a future specified time and date.

Send a Direct Fax

Describes the process of sending a fax directly to a mailbox from a fax machine.

Chapter 5 – Manage Mailbox

Change Greeting

Guides users on selecting, creating, or recording personal and system greetings.

Change User Options

Explains how to configure various mailbox settings like DND, call screening, and message notifications.

Manage Personal Distribution Lists

Details how to create, manage, and use personal lists for sending messages to multiple recipients.

Manage Guest Mailboxes

Covers the creation, deletion, and management of temporary guest mailboxes.

Manage Personal Folders

Explains how to create and manage personal folders to organize saved messages.

Appendix A – Using Stratagy ES with a Strata CIX/CTX

Call Forward

Describes the Call Forwarding features for system and station calls within the Strata CIX/CTX.

Message Waiting

Explains how to use Message Waiting LEDs and LCDs to see and retrieve messages.

CTX Proprietary Integration

Covers proprietary features like Soft Key Control and Call Record for Strata CIX/CTX systems.

Appendix C – Automatic Speech Recognition

Reach Destination

Details how to reach a destination by speaking the user's name via ASR.

Access Your Mailbox

Explains how to log into the mailbox using voice commands with ASR.

Send a Message

Guides on sending messages using voice commands through the ASR feature.

Appendix B – Fax Printer Driver

Configure/Personalize Fax Printer Driver

Guides users on setting up and configuring the Stratagy ES Fax Printer Driver on their computer.

Use Fax Printer Driver

Explains the steps to print a document using the Stratagy ES Fax Printer Driver.

Appendix F – Remote User Password Administration for TTS

Set Remote User Password

Guides on updating the Stratagy ES software with email passwords for TTS.