2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to
execute. Before going through the flowchart steps, verify the following:
❑ Ask the user if a password is registered, and if it is, ask him or her to enter the
password. If the user has forgotten the password, connect the printer port wrap-
around board (F31PRT), then turn the POWER switch on. The computer will
override the password function by erasing the current password.
❑ Verify with the customer that Toshiba MS-DOS is installed on the hard disk.
Non-Toshiba operating systems can cause the computer to malfunction.
❑ Make sure all optional equipment is disconnected from the computer.
❑ Make sure the floppy disk drive is empty.
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