2
、
Problems with single(left or right) earbud
broken / stopped working / stopped charging
/ different volume on both sides
Hello customer,
Thanks for your contact.We sincerely apologize for your inconvenience.
Please refer the following method 1 , method 2 and method 3.
---method 1---When the headphones are in the ear, the sweat from the workout can
linger in the metal, blocking connection with the charging case.
Could you please kindly check the metal connection of the headphones for dirt,wiping th
is metal strip(see attachment below) and try to charge again?(NOTE:You can use d
ry soft cloth, paperclip or paper towels to wipe)
---method 2---Please fully charge the battery case first ( without putting the earbu
ds in).
After the carrying case is fully charged
（
Four blue led on the case turned on),could you
please kindly put the left earbuds at the Right side of the case to test again ?
And please press the earbuds down for a while to check if there are any led light from
buds.
And please put the Right one on the left side of the case to confirm if it is the battery
case issue.
---method 3--- Lots of the issue can be resolved by reset steps. (See the reset video li
nk, T10 and T8 have the same reset steps)
http://www.tozostore.com/t8guide/
Thanks for your understanding and great efforts.
Waiting for your kind reply
Best regards
TOZO Customer Service
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