11
FAQ (Frequently Asked
Questions)
Q1. How do I reset my powerline adapter?
With the powerline adapter plugged into to the electrical outlet, press and hold the
Pair button for more than 15 seconds until the Power LED goes off momentarily
and comes back on.
Q2. How to troubleshoot if there is no Internet connection in my
powerline network?
• Make sure all powerline devices are on the same electrical circuit.
• Make sure the Powerline LEDs light up on all of your powerline devices. If they
do not, pair all your powerline devices according to Secure Your Powerline Network -
Pairing.
• Make sure all hardware connections are correctly and securely connected.
• Check if you have an Internet connection by connecting the computer directly to the
modem or router.
Q3. What can I do if a successfully-paired powerline device does not
reconnect after it has been moved to a new location ?
• Try another socket and make sure it is on the same electrical circuit.
• Try to pair it again, and make sure the Powerline LED is on.
• Check for possible interference, such as a washer, air conditioner or other household
appliance that may be too close to one of the powerline devices. Plug it into the
integrated electrical socket to remove some electrical noise if your powerline device
has an integrated electrical socket.
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