System Tools Diagnostics
Configuration Guide
165
1) In Diagnostics section, select Traceroute and configure the following parameters.
Diagnostic Tool Select Traceroute to test the connectivity between the router and the desired
device.
Destination IP/
Domain Name
Enter the IP address or the domain name that you want to ping or tracert.
Interface Select the interface that sends the detection packets.
2) (Optional) Click Advanced and the following section will appear.
Figure 5-4 Advanced Parameters for Traceroute Method
Traceroute MAX
TTL
Specify the traceroute max TTL (Time To Live) during the traceroute process. It is
the maximum number of the route hops the test packets can pass through.
3) Click Start.
5.2 Remote Assistance
Note:
Please make contact with the technicians brfore trying to use this function.
Choose the menu System Tools > Diagnostics > Remote Assistance to load the following
page.
Figure 5-5 Remote Assistance Page
1) In the Remote Assistance section, check the box and click Save to enable the remote
assistance function and then the technicians can access your router and help to solve
the problems by SSH.
2) In the Diagnostic Information section, click Export to download a binary (.bin) file
containing helpful information, and send it to the technicians for help.
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