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reconnecte d . If s till not connect e d, ple a se dis c onnect an d shut o f f
the connection assis t ant, reb oot t he ad a ptor for VIVE .
Wh y all of sudden t he vi e w t urns t o comple t e l y g ra y, t here is no
imag e at all?
A g ra y screen vi e w i s usually caused b y disconnection of V R
wirele s s control , please v eri fy t he b a ttery charg e, rout er
connection & po w er supply. C heck the connection as s is t ant for
an y w arni n g in f ormation. If disconnection occurred, please ret ry
followin g t he i nst ructions .
Syst em loadin g error or unable t o lo ad occurred i n wireless
connection assis t ant, how to handle?
It m ay b e caused b y not restar tin g PC accordin g to p rompt
after uni nstalle d wirel e s s ad a ptor connection assis t ant. Pleas e
uninst a ll t he current client , rest art PC, t hen rei nst a ll c lient . T he
issue c an b e sol v e d .
The c onnection ass i s
tant is used and successfu lly launched the
st eam VR , w hat should I d o if sudden disconnection occ urred i n
the m iddle of g ami n g ?
①
Check t he connection a s s i s t ant a g ai n st an y w arni n g i nformation.
②
Rec onnect as i nstruct e d.
③
Waiting duri n g t estin g p roced ure a n d a prompt b ox sa y i n g
wa itin g t o restore will p op out after cert a in p erio d , click t o
confirm. Wait till the test s comple te d or click on the option o f
returni n g t o home p a g e and s t art testin g from t he f i rst ste p.
④
If it s till not o p e ra tin g a fter comple tion of st e p three, y ou m a y
exit the connection assis t ant and unplu g the portable p ow e r,
reboot the syst em.
After suc cessfu l connection o f ad a pto r, w h y d oes c ol or disorder
and distortion i n i magin g occur?
Co l or disord e r,
blurrin g and dis t ortion are a ll cause by ab normal
video t rans mi ssi on, please v erif y a ll cable/wires u s e d f or
connection of VI VE and t he a d a ptor for VIVE are original prod ucts
of H TC and TPCA S T. Verif y a ll in t erfaces a g a i nst a ny unsta ble or
loos e connection, t ry to unplu g and plu g a ll int erf aces for next
tr y. Please c ont act our cust omer service i f t he p roblem i s s till not
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