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10. FAQS and solutions
If you have any questions about the phone, please find the solutions from the table below.
FAQs Causes Solutions
Poor reception When you use your phone at poor
reception areas, like near high rise
buildings or base rooms, the radio
wave cannot be transmitted.
Avoid this as far as you can.
When you use your phone at
network traffic congestion, such
as working time and off-duty time,
the congestion can result in poor
reception.
Avoid this as far as you can.
This is related to the distance to
base station in question.
You may to provide service
coverage map.
Echoes or noises The trunk line of network is in bad
condition. It is a regional problem.
Hang off the call and dial again.
Choose another better line.
In some areas, the call lines are in
bad condition.
Shorter standby time The standby time is relevant to
network settings.
In poor reception areas, turn off
your phone temporarily.
Replace the batteries Change with a new battery.
When no signals are received,
your phone will continue searching
for base stations, thus consuming
a large amount of battery power
and reducing standby time.
Use your phone at strong signal
areas or Turn off the phone
temporarily.
Failed to turn on your
phone
The battery power is used up. Check the battery power level or
charge the battery.
SIM card error The SIM card is damaged. Contact your network service
provider.
The SIM card is not properly
installed.
Ensure the SIM card is properly
installed.
Failed to connect to the
network
The SIM card is invalid. Contact your network service
provider.
Beyond the GSM coverage. Consult the network service
provider for service areas.
The signal is feeble. Retry at a stronger signal area.
Failed to make a call The call barring feature is used. Cancel the call barring settings.
The fixed dialing number feature
is used.
Cancel the fixed dialing number
settings.
ENGLISH
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