5
Manufacturer’s terms of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults. In
addition to this, the statutory warranty claims against the seller
remain valid.
The warranty claim is not valid for damage to the appliance
– as a result of not original Truma parts being used in the ap-
pliance and as a result of unsuitable gas pressure regulators
being used,
– as a result of non–compliance with the installation
in structions and instructions for use,
– as a result of incorrect handling,
– as a result of incorrect packaging for transportation.
The warranty is valid for malfunctions as stated above, which
occur within 12 months after conclusion of the purchase
agreement between the seller and the final consumer. The
manufacturer shall rectify such malfunctions by way of repair,
however, the manufacturer also reserves the right to supply a
replacement instead of repairing said malfunctions. Claims for
indirect damage or consequential damage shall be rejected.
This does not affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. Customer service carried out abroad is not covered
by the warranty.
Additional costs based on complicated removal and installation
conditions of the appliance (e.g. removal of furniture or parts
of the vehicle body) do not come under warranty.
In Germany, the Truma Ser vice Center in Putzbrunn/Munich
must always be contacted in event of a malfunction; Abroad,
respective service partners are available (refer to address list).
Com plaints must be specified. In addition, the correctly com-
pleted warranty certificate must be presented or the Serial
number of the appliance and the date of purchase specified.
Proof of purchase must be supplied.
Fault finding
Gas operation
Symptom Cause
When switching on, the – No 12 V supply voltage
heater does not operate
Check the power supply (operation voltage min. 10.5 V).
Check the Boiler fuse (refer to maintenance „Fuses“).
When switching on, the – Cowl cover fitted
heater does not operate – Air in the gas supply
and the red lamp lights up – No gas supply
after approx. 30 secs. – Incorrect gas pressure
Remove cowl cover and/or clear any obstruction.
Check gas valves and gas bottle.
To unlock (and purge air), switch off the appliance, wait
5 minutes, and switch on again.
Heater operates for a – Over temperature thermostat
prolonged time and then operated
the red lamp lights up
Check water content, refill if required (close drain valve).
To unlock, switch off the appliance, wait 5 minutes, and switch
on again.
Electrical operation
Symptom Cause
When switching on, the – No 240 V supply voltage
heater does not operate – Over temperature thermostat
operated
Connect the caravan to the site supply and/or check residual
current circuit breaker.
Check water content, refill if required (close drain valve).
The electrical heating element is fitted with an excess tempera-
ture cut-out. In event of a fault, switch off at the control panel,
wait 5 minutes, then switch on again.
Water supply
Symptom Cause
Water drips from the – Water pressure to high
safety valve
Check water pressure (max. 400 kPa), use a pressure reducer
when connected to central water supply.
When opening the cold – Hot water flows back
water tap, hot water tap through the cold water
comes out supply
Fit a no-return valve in the cold water supply (refer to installa-
tion instructions point 4 „Water connection“).
If fault persists please contact the nearest
Truma-Service.
To Next Page
Loading...
