13EN
complicated removal or installation jobs on the unit (e.g. dis-
mantling of furnishings or parts of the vehicle body), and nei-
ther does it cover travel expenses incurred by the authorised
service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially dam-
age claims presented by the Consumer or third parties. This
provision shall not affect the validity of the German Product
Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer’s Warranty affects
the Consumer’s legally applicable claims for defects towards
the seller in the relevant country of purchase. In individual
countries there may be warranties that can be issued by the
relevant dealer (official distributor, Truma Partner). In such
cases the warranty can be implemented directly through the
dealer from whom the Consumer bought the unit. The warran-
ty regulations of the country in which the unit was purchased
by the Consumer for the first time shall also be applicable.
2. Warranty exclusions
No warranty claim shall be applicable under the following
circumstances:
– Improper use, contrary to the specified use
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation, contrary to operating or installation
instructions, particularly maintenance, care and warning
notes
– Instances where repairs, installations or any other proce-
dures have been conducted by non-authorised partners
– Consumable materials and parts which are subject to natu-
ral wear and tear
– Installation of replacement, supplementary or accessory
parts that are not original Manufacturer’s parts and which
have thus caused a defect
– Damage arising from foreign substances (e.g. oils, plasti-
cisers in the gas), chemical or electrochemical influences
in the water, or cases when the unit has come into contact
with unsuitable substances (e.g. chemical products, unsuit-
able cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
“Service” section.
To ensure a smooth procedure, we should be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the unit
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected unit must only be shipped upon prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no
warranty claim is applicable, the Consumer will be notified ac-
cordingly and any repair and transport expenses shall then be
the Consumer’s liability. We must ask you not to send in a unit
without prior arrangement.
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