To Next PageTo Next PageWhat to do if my Twin-Star International 20IF100GRA-C202 Heater doesn’t work, but Power and Heater settings are "ON" and thermostat is set?
If your Twin-Star International Heater isn’t working despite the power and heater being on and the thermostat set, turn the power off and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug it back in and operate as normal.
Why Twin-Star International Heater does not blow warm air?
If your Twin-Star International Heater isn't blowing warm air, adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.
What to do if Twin-Star International Heater has no power and logs do not glow?
If your Twin-Star International Heater has no power and the logs don't glow: * Check that the unit is plugged into a standard 120V outlet. * Press the power button several times, making sure the power is set to the "ON" position.
How to unlock the heater function on a Twin-Star International Heater?
If the flame effect works but the heater function doesn't, and the ember bed flashes when you press the heater button on your Twin-Star International Heater, the heater function is likely locked. To unlock it, press and hold the POWER button.
General| Brand | Twin-Star International |
|---|---|
| Model | 20IF100GRA-C202 |
| Category | Heater |
| Language | English |
Read all instructions before installing and operating to prevent electric shock, fire, or injury.
Do not store or use flammable vapors and liquids near the appliance.
Follow installation instructions carefully to avoid hazards and warranty issues.
This is an unvented electric appliance; do not burn wood or firelogs in it.
Review all instructions before operating the heater to ensure safe and proper use.
Keep combustibles 3 feet away and avoid touching hot surfaces to prevent burns and fire.
Do not cover the heater to prevent overheating; it cannot be used in a wardrobe.
Exercise extreme caution when leaving the heater unattended, especially with children or invalids present.
Not for use by unsupervised children or individuals with reduced capabilities unless instructed.
Ensure children do not play with the appliance, even when supervised.
Always disconnect the heater from the power outlet when it is not in use.
Do not operate a damaged heater; return for repair or discard.
A damaged supply cord must be replaced by a qualified person to prevent hazards.
All repairs must be performed by a qualified service professional.
Do not modify the heater; replace removed parts before operation.
This heater is designed for indoor use only; do not operate outdoors.
Do not use in bathrooms or near water containers where it might fall.
Avoid placing cords under carpets, furniture, or in traffic areas to prevent tripping hazards.
Turn controls off and remove the plug from the outlet to disconnect the heater.
Always connect the heater to a properly grounded electrical outlet.
Ensure electrical grounding complies with local codes or CSA/NEC standards.
A thermostat limiter cuts power during overheating to prevent damage or fire.
Do not install the heater directly below a wall socket-outlet.
Never insert foreign objects into ventilation openings to prevent shock, fire, or damage.
Do not block air intakes/exhaust, or use on soft surfaces that can block openings.
Do not use in areas with gasoline, paint, or flammable liquids due to internal sparking parts.
Use the heater only as described in the manual to prevent fire, shock, or injury.
Always plug directly into a wall outlet; never use extension cords or power strips.
Use grounding adapters correctly, connecting the ground plug to a proper ground source.
Identifies key external parts of the heater, including casters and touch-up pen.
Lists all components included with the 20IF100GRA model heater.
Install the heater out of direct sunlight for best effect and follow general instructions.
Insulate outer walls when installing against non-insulated exterior walls per codes.
Requires a 15 AMP, 120 Volt, 60 Hz circuit with a properly grounded outlet.
Use a dedicated circuit to prevent breaker trips or fuse blows from other appliances.
The unit features a 6-foot (1.8 m) three-wire cord exiting from the rear.
Keep combustibles at least 3 feet (0.9 m) from the front, sides, and rear of the heater.
Clean trim with a soft cloth and citrus oil-based product; avoid brass polish.
Periodically clean or vacuum the filter; ensure unit is OFF and unplugged.
Supplies power, puts the unit in standby mode, and holds settings.
Holding POWER for 10 seconds disables the heater function.
Turn the flame effect on/off and select from 5 flame settings.
Turn heat on/off and adjust temperature settings in 2°F (1°C) increments.
Temperature can be set between 62°F - 82°F (17°C - 27°C).
Press and hold HEATER button for 10 seconds to switch between °F and °C.
Blower runs for several minutes after heat or power is shut off to cool components.
Cycles through 10 timer settings (30 min to 9H) and the OFF setting.
Operate remote slowly and gently to prevent malfunction.
Replace the CR2032 battery when remote operation is reduced.
Dispose of used batteries properly at an appropriate collection point for recycling.
Equipment complies with FCC Rules Part 15 for Class B digital devices.
Provides solutions for common issues like no power, no flame, or no warm air.
Press and hold POWER to unlock the heater function if it's locked.
One-year limited warranty against manufacturing and material defects.
Excludes unauthorized repair, abuse, accident, misuse, and non-original parts.
Warranty is non-transferable and valid only for the original owner.
Company may refund wholesale price or repair/replace defective parts.
Installation, labor, or transportation costs arising from defects are not covered.
Owner assumes risks for direct/indirect loss or damage arising from product use.
All other express or implied warranties are expressly excluded.
Void if subjected to dampness, unauthorized alteration, abuse, or lack of receipt.
Contact customer service with warranty, receipt, location, and model/serial number.
Check www.twinstarhome.com/instructions for updates and revisions.
