Limited Warranty
Digital Security Controls warrants the original purchaser that for a
period of twelve months from the date of purchase, the product shall be
free of defects in materials and workmanship under normal use.
During the warranty period, Digital Security Controls shall, at its option,
repair or replace any defective product upon return of the product to
its factory, at no charge for labour and materials. Any replacement
and/or repaired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original
purchaser must promptly notify Digital Security Controls in writing that
there is defect in material or workmanship, such written notice to be
received in all events prior to expiration of the warranty period. There
is absolutely no warranty on software and all software products are
sold as a user license under the terms of the software license
agreement included with the product. The Customer assumes all
responsibility for the proper selection, installation, operation and
maintenance of any products purchased from DSC. Custom products
are only warranted to the extent that they do not function upon
delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any
customer within Canada and the United States, with the exception that
Digital Security Controls shall not be responsible for any customs fees,
taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in
question to the point of purchase. All authorized distributors and
dealers have a warranty program. Anyone returning goods to Digital
Security Controls must first obtain an authorization number. Digital
Security Controls will not accept any shipment whatsoever for which
prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating
to normal use. It does not cover:
l damage incurred in shipping or handling;
l damage caused by disaster such as fire, flood, wind, earthquake
or lightning;
l damage due to causes beyond the control of Digital Security
Controls such as excessive voltage, mechanical shock or water
damage;
l damage caused by unauthorized attachment, alterations,
modifications or foreign objects;
l damage caused by peripherals (unless such peripherals were
supplied by Digital Security Controls);
l defects caused by failure to provide a suitable installation
environment for the products;
l damage caused by use of the products for purposes other than
those for which it was designed;
l damage from improper maintenance;
l damage arising out of any other abuse, mishandling or improper
application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items
shall not be covered by Warranty: (i) freight cost to the repair centre;
(ii) products which are not identified with DSC's product label and lot
number or serial number; (iii) products disassembled or repaired in
such a manner as to adversely affect performance or prevent adequate
inspection or testing to verify any warranty claim. Access cards or tags
returned for replacement under warranty will be credited or replaced
at DSC's option. Products not covered by this warranty, or otherwise out
of warranty due to age, misuse, or damage shall be evaluated, and a
repair estimate shall be provided. No repair work will be performed
until a valid purchase order is received from the Customer and a
Return Merchandise Authorisation number (RMA) is issued by DSC's
Customer Service.
Digital Security Controls’s liability for failure to repair the product
under this warranty after a reasonable number of attempts will be
limited to a replacement of the product, as the exclusive remedy for
breach of warranty. Under no circumstances shall Digital Security
Controls be liable for any special, incidental, or consequential damages
based upon breach of warranty, breach of contract, negligence, strict
liability, or any other legal theory. Such damages include, but are not
limited to, loss of profits, loss of the product or any associated
equipment, cost of capital, cost of substitute or replacement equipment,
facilities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property. The laws of some
jurisdictions limit or do not allow the disclaimer of consequential
damages. If the laws of such a jurisdiction apply to any claim by or
against DSC, the limitations and disclaimers contained here shall be to
the greatest extent permitted by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so that
the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of
any and all other warranties, whether expressed or implied
(including all implied warranties of merchantability or fitness for a
particular purpose) And of all other obligations or liabilities on the
part of Digital Security Controls Digital Security Controls neither
assumes responsibility for, nor authorizes any other person
purporting to act on its behalf to modify or to change this warranty,
nor to assume for it any other warranty or liability concerning this
product.
This disclaimer of warranties and limited warranty are governed by
the laws of the province of Ontario, Canada.
Digital Security Controls recommends that the entire system be
completely tested on a regular basis. However, despite frequent testing,
and due to, but not limited to, criminal tampering or electrical
disruption, it is possible for this product to fail to perform as expected.
Installer’s Lockout
Any products returned to DSC which have the Installer’s Lockout
option enabled and exhibit no other problems will be subject to a
service charge.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-
warranty products which are returned to its factory according to the
following conditions. Anyone returning goods to Digital Security
Controls must first obtain an authorization number. Digital Security
Controls will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Products which Digital Security Controls determines to be repairable
will be repaired and returned. A set fee which Digital Security Controls
has predetermined and which may be revised from time to time, will be
charged for each unit repaired.
Products which Digital Security Controls determines not to be
repairable will be replaced by the nearest equivalent product available
at that time. The current market price of the replacement product will
be charged for each replacement unit.
End User License Agreement
IMPORTANT - READ CAREFULLY: DSC Software purchased with
or without Products and Components is copyrighted and is purchased
under the following license terms:
This End-User License Agreement (“EULA”) is a legal agreement
between You (the company, individual or entity who acquired the
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