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Cause Possible remedy
Issue: Not clear, distorted
Poorly tting earmolds Consult your hearing care
professional
Earmolds blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
care professional
Low battery Replace battery
Plugged microphone
shield
Consult your hearing care
professional
Issue: Earmolds falling out of ear
Poorly tting earmolds Consult your hearing care
professional
Earmolds not inserted
properly
See “3. Putting your hearing
aids on your ears”. Reinsert
carefully
Cause Possible remedy
Issue: Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing care
professional
Issue: Two long beeps
Low battery Replace battery
Issue: Whistling
Earmolds not inserted
properly
See “3. Putting your hearing
aids on your ears”. Reinsert
carefully
Hand/clothing near ear Move hand/clothing away
from your ear
Poorly tting earmolds Consult your hearing care
professional
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