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Cause Possible remedy
Intermittent
Low battery Replace battery or place
rechargeable hearing aids
in charging base*
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery or place
rechargeable hearing aids
in charging base*
Whistling
Earmolds not inserted
properly
See “Putting your hearing
aids on your ears”.
Reinsert carefully
Hand/clothing near ear Move hand/clothing away
from your ear
Poorly tting earmolds Consult your hearing
healthcare professional
Cause Possible remedy
Not clear, distorted
Poorly tting earmolds Consult your hearing
healthcare professional
Earmolds blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional
Low battery Replace battery or place
rechargeable hearing aids
in charging base*
Plugged microphone
shield
Consult your hearing
healthcare professional
Earmolds falling out of ear
Poorly tting earmolds Consult your hearing
healthcare professional
Earmolds not inserted
properly
See “Putting your hearing
aids on your ears”.
Reinsert carefully
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air battery. Do
not throw away your rechargeable battery.
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