Urban XZ-E010 - Troubleshooting Guide; Common Faults and Solutions

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Normal faults and clearing methods
Symptoms
Possible Reasons
Solutions
The scooter does not
move after start.
The brake is not fully reset,
which will cut off the power.
Reset the brake in position.
Riding speed is low.
Battery is low.
Charge the scooter.
The scooter is not
working.
The battery is low.
Charge the scooter.
The motor opens and
closes by itself.
The battery is out of life.
Change the battery.
The controller is broken.
Change the controller.
The connection of battery is
loose.
Adjust the connectors of
battery & controller.
Riding range is short
for one charge.
The battery is out of life.
Change the battery.
The battery is not
charging or it is
charging slow.
The voltage is not right.
Maintain or change the battery.
The battery is out of life.
Change the battery.
The charger cannot output the
power.
Change the charger.
The charging port is damaged.
Change the charging port.