16
Troubleshooting
Use this troubleshooting guide to resolve any common problems that you may encounter
withthe product. If the problem persists, do not use the product and contact an authorised
repair centre to have it inspected and if necessary, repaired.
Problem Possible Cause Solution
Battery level icon
LED flashing
• Motor abnormal • Clean the clog in the tube and restart
the appliance.
Appliance does not
work
• Out of power or low
battery
• The rolling brush
is entangled with
objects like hair
• Fully recharge the appliance before
use.
• Clean the rolling brush.
Weak suction
power
• Dirty water has
reached its
designated capacity
• The rolling brush
or the dirty water
cup may have been
attached incorrectly
• The rolling brush
is entangled with
objects like hair
• The suction nozzle
is blocked
• The HEPA filter
mesh above the
float is dirty
• Low battery
• Detach the dirty water cup and empty
the water.
• Re-attach the rolling brush or the
dirty water cup correctly.
• Clean the rolling brush.
• Clean the suction nozzle.
• Clean the HEPA filter
• Fully recharge the appliance before
use.
There is abnormal
sound in motor
operation
• The suction nozzle
is blocked
• Dirty water has
reached its
designated capacity
• The HEPA filter
mesh above the
float is dirty
• Clean the suction nozzle.
• Detach the dirty water cup and empty
the water.
• Clean the HEPA filter
Cannot be charged • The appliance and
the charging slot
are not properly
contacted
• Check and properly attach the
appliance to the charging base.
Cleaning and maintenance
C
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