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Useful information
C
Useful information
C
CAUTION!
• Make sure the valve cap and emergency drain hose are
reinstalled properly, with the cap plates inserted to align
with the hole plates, otherwise water may leak out.
• Some machines don’t have an emergency drain hose, so
steps 2 and 3 can be skipped. Rotate the lower cover cap
directly to make water run into the basin.
• When the appliance is in use and depending on the
programme selected, there may be hot water in the
pump. Never remove the pump cover during a wash cycle;
always wait until the appliance has finished the cycle and
is empty. When replacing the cover, ensure it is securely
re-tightened.
Error Codes
Trouble Shooting
If there is a problem with the appliance, check if you can resolve it using the tables below.
If the problem persists, please contact customer services.
Description Possible cause Solution
Appliance does not start
Door is not closed properly.
Clothes are stuck.
Close the door properly and restart.
Check the laundry.
Door can’t be opened Safety protection is activated. Disconnect the power and restart.
Water leakage
Connections are not tight
enough.
Check and fasten the water inlet pipe.
Check and clean the outlet hose.
Detergent residues in
the detergent dispenser
Detergent is damp and/or
clotted.
Clean and wipe the detergent
dispenser dry.
Indicator or display does
not work
PC board or harness have
connection problems.
Switch off the power and check if the
mains plug is connected properly.
Abnormal noise
Fixing bolts still in place.
Floor is not solid or level.
Check if the fixing bolts have been
removed Make sure the appliance is
installed on a solid and level floor.
Description Possible cause Solution
Door is not closed properly Close the door properly and restart.
Water injecting problem during
wash cycle.
Check if the water pressure is high
enough.
Straighten the water pipe.
Clean the inlet valve filter.
Overtime water draining Check the drain hose for blockages.
Water overflow Restart the appliance.
Others
Restart the appliance. If the problem
persists, please contact customer
services.
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