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Start•All Jump•Pack® Troubleshooting and Warranty Request Guide
Follow the Troubleshooting Steps on the next page to diagnose any problems and then check all boxes that apply. Use
Other for any issue not mentioned.
• Does not turn on, display turns on when charging, battery is above 9.6V
• Does not turn on, display turns on when charging, battery is below 9.6V
• Charger does not work
• Does not charge even when activation button is pressed
• Error Code on the display: List error code_____________________
• Display shows red and green flashing 8’s, will not activate or show error code
• Jump•Pack and display turns on, will not charge, “IN” is not flashing
• Jump•Pack and display turns on, will not charge, “IN” is flashing
• Clamps are always live
• Clamps or cables are damaged
• Jump•Pack shuts off or stops during cranking. Display % after crank attempt:
• Other:
Please fill out the information below. Attach proof of purchase. Serial number is printed onto the housing where the red
clamp is connected. Remove the red clamp to view.
Dealer Jump•Pack Was Purchased From
Technical Support Representative
No Start•All Jump•Pack® units will be received unless a Return
Material Authorization (RMA) is issued first.
Goodall® Engine Starting Systems by Vanair® have a 1-year warranty from date of purchase.
Troubleshooting Steps (battery charging instructions are steps 4-5)
Send this form and proof of purchase to warranty@vanair.com in order to receive an RMA to return your pack for repair.
If the Jump•Pack is a JP 12-4000 model, there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack is a Lithium Hub model there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack is a Gray Case (big rig) Stark unit there is no warranty cannot be repaired. No RMA is to be issued.
Click here for the Start-All Jump Pack Troubleshooting Video
IN0229 Rev.2
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