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FAQ
–
Q: What do I do if my Elements Toothbrush
isn’t working?
A: Try charging it fully. If you have just purchased the product or
it has not been used in three months, it needs to be charged
for at least 24 hours.
Q: Why does my Elements Toothbrush have a weak or
diminished vibration?
A: It’s possible that you are pressing the toothbrush too firmly
against your teeth. Try a more gentle grip for increased
vibration.
Q: Is it normal for my Elements Toothbrush to get warm
during charging?
A: Yes! This is totally normal and nothing to worry about.
Q: What can I do if my toothbrush works for only a short
period of time, even after removing it from the charger?
A: Try giving the handle a complete, 24-hour charge. If the
issue persists, your battery may have reached the end of
its life cycle. Contact Customer Experience for support.
Q: Why doesn’t my UV Sanitizing light turn on?
A: First, ensure the sanitizer door is completely closed and the
device is plugged in. If the problem continues, you may need
a new UV bulb. Contact Customer Experience for support.
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