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Owner’s Manual
9
Without limiting the generality of the preceding, the VELEC Limited
Warranty excludes components of the EAB that are damaged by an error
or negligence in the maintenance of the EAB and its components or resul-
ting from a use that does not conform to the Notice to the Owner and to
the VELEC Owner’s Manual by the Owner. With the exception of the parts
specifically mentioned in the present Limited Warranty, the purchase of the
EAB is made at the risk and peril of the Owner.
8
VALIDITY OF THE LIMITED WARRANTY
LIMITED WARRANTY
The VELEC Limited Warranty is conditional to the EAB having been han-
dled and maintained adequately by the Owner in accordance with the
Notices to the Owner and the instructions printed in the Owner’s Manual
and on the EAB having been stored in appropriate conditions and at an
adequate temperature given the specific characteristics of the EAB. To be
able to benefit from the terms and conditions of the Limited Warranty offe-
red by VELEC, the Owner must fill a VELEC Limited Warranty form (which
can be found in the Owner’s Manual on page 5, at the dealer’s and at the
Velec Internet site at www.velec.ca in Canada or www. velecEBIKE.com in
USA) and return it to your delaer with a copy of the invoice obtained at the
time of purchase to VELEC within thirty (30) days of the purchase date.
7
MERCHANDISE RETURN POLICY
DURING WARRANTY PERIOD
If a defect occurs during the warranty period, the parts (batteries, controller,
or any other parts of the bicycle) will have to be shipped to Velec directly from
an authorized Velec retailer and, following repairs, Velec shall ship the parts
back without charge to the retailer exclusively. We will return the parts under
warranty only at the dealer who sold you your electric bicycle.
If the shipping address is different than the nearest Velec retailer’s the
customer shall have to pay shipping costs both to and from said different
address.
DURING THE WARRANTY PERIOD, SHOULD THERE BE A
PROBLEM WITH YOUR EAB, YOU SHOULD HAVE REPAIRS MADE
BY AN AUTHORIZED VELEC RETAILER IN ORDER TO CONSERVE
YOUR RIGHTS UNDER THE WARRANTY.
Example: For a rear wheel flat or tire replacement, the rear wheel will have
to be removed with the motor as well as all connections extending to the
controller. Only a Velec-trained person is qualified to perform this work
without causing damages. It is thus strongly recommended that the Owner
contact an authorized Velec representative to have the work performed.
Should this not be done, the Owner shall not hold the company liable
for any damages caused by an improper procedure by a person who is
unqualified and not authorized by Velec.
THE WARRANTY IS NON TRANSFERRABLE
VELEC warrants to the owner that the battery included with the EAB, when
new, is in good working order. If a VELEC electric bicycle is purchased in the
year 2021 with a battery of the same year, the warranty on the battery shall
expire twenty-four (24) months following the purchase date. MAKE SURE
THAT THE BATTERY WAS NEW WHEN PURCHASED. THE YEAR OF THE BATTERY
IS WITHIN THE SERIAL NUMBER.
THE BATTERY MUST BE CHARGED AT LEAST EVERY TWO
MONTHS
SHOULD THESE INSTRUCTIONS NOT BE FOLLOWED, THERE
IS A RISK OF BATTERY MALFUNCTION AND THIS WILL NOT BE
COVERED BY THE LIMITED WARRANTY.
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