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VeriFone UX400 - User Manual

VeriFone UX400
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VeriFone Part Number DOC159-033-EN-A, Revision A.3
UX400 CTLS Reader
Installation Guide
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Summary

Preface

Audience

Defines the intended reader for this installation guide and the information provided.

Organization of the Guide

Outlines the structure and chapters of the installation guide for easy navigation.

Related Documentation

Lists other VeriFone documents relevant to the UX400 reader, including VPNs.

Conventions and Acronyms

Explains document conventions, symbols, and acronyms used throughout the guide.

Acronym Definitions

Provides definitions for acronyms used in the manual, such as CTLS, EMV, NFC.

Device Overview

Features and Benefits

Describes the key features and advantages of the UX400 CTLS Reader.

Exceptional Ease of Use

Highlights user-friendly aspects and design elements that simplify transactions.

Compliance Features

Mentions EMVCo features ensuring secure contactless transactions.

Contactless Capabilities

Details the device's contactless features and supported protocols like NFC.

Setup

Selecting Reader Location

Provides guidelines for choosing an optimal and convenient location for the reader.

Environmental Factors

Describes the device's resistance to dust, rainfall, and sun exposure (IP65).

Unpacking the Shipping Carton

Instructions on how to open and inspect the package contents for damage or tampering.

Examining the CTLS Reader Features

Details the front and rear components, connectors, and indicators of the UX400 reader.

Connecting Unit to a Controlling Device

Explains how to connect the UX400 reader to the UX300 host device using specific cables.

Contactless Support Overview

Lists the contactless payment standards and protocols supported by the device.

Mounting the Reader

Provides instructions and precautions for flush-mounting the UX400 CTLS Reader to a surface.

Using the Reader

Explains how the contactless reader operates and when it becomes active.

Conducting a Contactless Transaction

Details the steps for performing a contactless payment transaction with the reader.

Specifications

Power and Environmental Specs

Details power consumption, operating/storage temperatures, and humidity requirements.

Physical and Interface Specs

Lists dimensions, weight, ports (RJ45, SMA), communication (SPI, I2C), and CTLS LEDs.

Maintenance and Cleaning

General Care and Precautions

Provides advice on handling, storage, and cleaning to protect the device and warranty.

Additional Safety Information

Offers extra safety advice, especially regarding potentially explosive environments.

Service and Support

Service Returns Process

Outlines the procedure for returning the CTLS reader for repair/replacement, including MRA.

Accessories and Documentation

Lists available accessories, cleaning kits, and related documentation with part numbers.

Cables and Connections

Details the specific cables required for connecting the UX400 to the UX300 unit.

Troubleshooting Guidelines

Transactions Fail to Process

Provides steps to diagnose and resolve issues when contactless transactions are unsuccessful.

Certifications and Regulations

FCC Compliance

Details the product's compliance with FCC Part 15 rules for digital devices.

RF Exposure Information

Describes RF exposure compliance and minimum separation distances required.

PCI SSC Approval Terms

Explains legal terms and conditions related to PCI SSC approvals for the device.

Summary

Preface

Audience

Defines the intended reader for this installation guide and the information provided.

Organization of the Guide

Outlines the structure and chapters of the installation guide for easy navigation.

Related Documentation

Lists other VeriFone documents relevant to the UX400 reader, including VPNs.

Conventions and Acronyms

Explains document conventions, symbols, and acronyms used throughout the guide.

Acronym Definitions

Provides definitions for acronyms used in the manual, such as CTLS, EMV, NFC.

Device Overview

Features and Benefits

Describes the key features and advantages of the UX400 CTLS Reader.

Exceptional Ease of Use

Highlights user-friendly aspects and design elements that simplify transactions.

Compliance Features

Mentions EMVCo features ensuring secure contactless transactions.

Contactless Capabilities

Details the device's contactless features and supported protocols like NFC.

Setup

Selecting Reader Location

Provides guidelines for choosing an optimal and convenient location for the reader.

Environmental Factors

Describes the device's resistance to dust, rainfall, and sun exposure (IP65).

Unpacking the Shipping Carton

Instructions on how to open and inspect the package contents for damage or tampering.

Examining the CTLS Reader Features

Details the front and rear components, connectors, and indicators of the UX400 reader.

Connecting Unit to a Controlling Device

Explains how to connect the UX400 reader to the UX300 host device using specific cables.

Contactless Support Overview

Lists the contactless payment standards and protocols supported by the device.

Mounting the Reader

Provides instructions and precautions for flush-mounting the UX400 CTLS Reader to a surface.

Using the Reader

Explains how the contactless reader operates and when it becomes active.

Conducting a Contactless Transaction

Details the steps for performing a contactless payment transaction with the reader.

Specifications

Power and Environmental Specs

Details power consumption, operating/storage temperatures, and humidity requirements.

Physical and Interface Specs

Lists dimensions, weight, ports (RJ45, SMA), communication (SPI, I2C), and CTLS LEDs.

Maintenance and Cleaning

General Care and Precautions

Provides advice on handling, storage, and cleaning to protect the device and warranty.

Additional Safety Information

Offers extra safety advice, especially regarding potentially explosive environments.

Service and Support

Service Returns Process

Outlines the procedure for returning the CTLS reader for repair/replacement, including MRA.

Accessories and Documentation

Lists available accessories, cleaning kits, and related documentation with part numbers.

Cables and Connections

Details the specific cables required for connecting the UX400 to the UX300 unit.

Troubleshooting Guidelines

Transactions Fail to Process

Provides steps to diagnose and resolve issues when contactless transactions are unsuccessful.

Certifications and Regulations

FCC Compliance

Details the product's compliance with FCC Part 15 rules for digital devices.

RF Exposure Information

Describes RF exposure compliance and minimum separation distances required.

PCI SSC Approval Terms

Explains legal terms and conditions related to PCI SSC approvals for the device.

Overview

The VeriFone UX400 CTLS Reader is a contactless payment peripheral designed to work in conjunction with a UX300 host device. This reader facilitates payment transactions in various environments, particularly outdoor and unattended markets, offering an economical solution for merchants seeking to expand their payment acceptance options.

Function Description

The UX400 CTLS Reader enables customers to quickly pay for items by tapping their contactless card or NFC-enabled phone near or on the device. It processes transactions with speed and ease, requiring no further input from the customer once the tap is made. The device's contactless capabilities are built on VeriFone's advanced architecture, which supports a Single Contactless Interface (SingleCI) and side-by-side application architecture systems, ensuring future-proof investment. It supports a wide range of contactless cards and NFC phones, adhering to various protocols including ISO 14443 A&B, MiFare (MiFare + / DESfire), ISO 18092 Active Communications (NFC — peer-to-peer mode), FeliCa, PayPass, and payWave. The device is EMV CTLS Level 1 and Level 2 Type Approved, ensuring secure contactless transactions.

Usage Features

The UX400 CTLS Reader is designed for exceptional ease of use, simplifying transactions in diverse environments. It incorporates integrated proximity sensors that enable the system to wake up from a low power mode when a card is present. The device features a CTLS logo prominently placed for an optimized user experience, guiding customers on where to tap their cards. Bright LEDs are integrated to display the progress of card transactions, providing clear visual feedback to the user. Additionally, a buzzer provides audio confirmation for contactless transactions, enhancing the user experience.

The device boasts a compact, sleek, and stylish shape, making it suitable for various installations. Its design is rugged and reliable, built to withstand the demands of different payment situations, including transportation, vending, and kiosk environments. The front panel is dustproof and designed to allow rainfall to run off, ensuring durability in outdoor settings. It is also fade-proof from sun exposure, meeting IP65 ratings.

Installation involves flush-mounting the reader to a mounting surface without the need for external mounting devices. To connect the UX400 to a UX300 controlling device, an RJ-45 8-pin host connector and an SMA (RF) antenna connector are used. The RJ-45 plug connects to the rear of the contactless unit, and the 8-pin connector connects to the UX300 unit. The SMA connector screws into the rear of the contactless unit and the UX300 unit. When active, the device's contactless logo lights up, indicating readiness for a transaction. To conduct a transaction, the card should be held within 4 cm or gently tapped against the contactless antenna, marked by the logo. The unit provides various audible and visual confirmations to indicate successful transactions.

Maintenance Features

The UX400 CTLS Reader is a product of superior design and craftsmanship, and it contains no user-serviceable parts. Users are advised not to attempt any service, adjustments, or repairs on the equipment, as this may void the product warranty. Instead, any issues should be directed to a local VeriFone distributor or service provider.

To ensure the longevity and proper functioning of the device, several maintenance guidelines are provided:

  • Avoid storing the device in hot areas, as high temperatures can damage electronic components, batteries, and warp plastic parts.
  • Similarly, avoid storing the device in cold areas, as moisture can form inside the device when it returns to normal temperature, potentially damaging electronic circuit boards.
  • The device should not be dropped, knocked, or shaken, as rough handling can break internal circuit boards and fine mechanics.
  • For cleaning, harsh chemicals, cleaning solvents, or strong detergents should not be used. Instead, a soft, clean, dry cloth is recommended. For stubborn stains, alcohol or an alcohol-based cleaner can be used. Thinner, trichloroethylene, or ketone-based solvents should never be used, as they can deteriorate plastic or rubber parts.
  • Before mounting, any protective plastic over the front display must be removed to ensure proper operation.
  • In case of shipping damage or tampering, the shipping company and VeriFone distributor or service provider should be notified immediately, and a damaged or tampered unit should not be used.
  • When returning a unit for service or repair, a Merchandise Return Authorization (MRA) number must be obtained from VeriFone. This involves gathering product ID and serial number information from the unit's labels and contacting VeriFone's service and support group.
  • It is crucial to use a correctly rated power supply to prevent damage to the unit. If troubleshooting, ensure the power supply matches the specified requirements.
  • When conducting contactless transactions, if a transaction fails, it is recommended to perform a test transaction with different contactless cards, ensure proper transaction technique, and verify that all cables and external power connections are secure. If problems persist, the local VeriFone representative should be contacted.

VeriFone UX400 Specifications

General IconGeneral
ConnectivityUSB
Card Types SupportedMagnetic stripe, EMV chip cards
Payment OptionsCredit, Debit
ProcessorARM-based processor
Power SupplyUSB powered
Operating Temperature0°C to 50°C
CertificationsPCI PTS 3.x

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