V
E
R
I
F
O
N
E
C
O
N
F
I
D
E
N
T
IA
L
R
E
V
I
S
I
O
N
A
.
5
VX 820 INSTALLATION GUIDE 25
CHAPTER 5
Service and Support
For VX 820 problems, contact your local VeriFone representative or service
provider.
For VX 820 product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the VX 820 to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more VX 820 for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 19) on the
bottom of each VX 820 to be returned:
• Product ID, including the model and part number. For example,
“m282-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
To Next Page
Loading...
Need help?
General
