SERVICE AND SUPPORT
Service Returns
26 VX 820 INSTALLATION GUIDE
V
E
R
I
F
O
N
E
C
O
N
F
I
D
E
N
T
IA
L
R
E
V
I
S
I
O
N
A
.
5
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX 820 you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 19).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 820).
Figure 19 Information Label on Unit Bottom
One MRA number must be issued for each VX 820 you return to VeriFone, even
if you are returning several of the same model.
To Next Page
Loading...
Need help?
General
