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VeriFone VX 820 Installation Guide

VeriFone VX 820
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TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
30 VX 820 INSTALLATION GUIDE
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5
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
Ensure that the card is inserted correctly (see Smart Card Reader Use).
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see MSAM / Micro SD Cards).
If the problem persists, contact your local VeriFone representative.

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VeriFone VX 820 Specifications

General IconGeneral
Display3.5 inch color touchscreen
ConnectivityEthernet, USB, RS-232
Processor400 MHz ARM11
Memory128 MB Flash, 32 MB SDRAM
Card ReadersMagnetic stripe, contactless
SecurityPCI PTS approved
Weight320g

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